Frequently Asked Questions - LiLash & LiBrow


How To Apply LiLash

 

Apply once a day to clean, dry skin.  Follow the steps for the correct application:

  1. Remove the applicator from the tube and wipe off excess serum on the inside of the tube
  2. Apply LiLash directly to the upper eyelid skin, along the lash line. 
  3. Every time you apply, alternate the direction of the stroke from outer to inner
  4. Allow the serum to dry for 2-3 minutes before applying cosmetics

    A single application stroke is all you need for best results.  For sensitive eyes, apply every other day during the first week.  

    Individual Results May Vary 

    How To Apply LiBrow

    Apply once a day to clean, dry skin.  Follow the steps for the correct application:

    1. Remove the wand from the tube and wipe the excess serum off inside the rim of the tube.
    2. Using the unique brush specifically for your brow, apply a small amount to the arch of the brow or to patches you would like filled in.
    3. One small stroke daily is all you need.
    4. Ensure you apply LiBrow directly to the skin as the serum needs to penetrate through to the base of the follicles.
    5. Use daily for 8-12 weeks.
    6. Once you have your brows where you want them, use 1-3 times per week as maintenance.

    A single application stroke is all you need for best results.  For sensitive eyes, apply every other day during the first week.  

    IMPORTANT:  LiBrow should not be used on your lashes.  LiBrow has witch hazel in it which can be harmful if put near your lashes. 

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    Frequently Asked Questions

    WILL I EXPERIENCE ANY SENSITIVITY?

    While sensitivity is rare, there is a “phase in" period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash/LiBrow, however, most sensitivity is found only with initial use. If you experience irritation, either reduce or discontinue the use of LiLash.  Often sensitivities can occur with the use of too much product per application. We recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product. We stand by our serums with a 90-day satisfaction guarantee.

    CAN I USE LILASH/LIBROW WHILE I’M PREGNANT OR BREASTFEEDING? 

    Like many serums and cosmetics, LiLash/LiBrow have not been tested on pregnant or breastfeeding women. Some serums state they are safe to use. We like to take a conservative approach, and although LiLash/LiBrow does not contain any harsh chemicals or hormones and only act locally (at the lash follicle), we recommend that if you want to use it you should consult your physician before use.  

    CAN I USE LILASH/LIBROW DURING CHEMOTHERAPY?

    LiLash and LiBrow are not recommended for use during treatment, however many people turn to LiLash and LiBrow to help support and enhance their lashes and brows after treatment is finished.

    WILL LILASH/LIBROW WORK ON ALOPECIA? 

    LiLash/LiBrow was designed as a cosmetic for conditioning lashes and brows, unfortunately most types of alopecia won’t benefit from the formula.

    CAN I HAVE COSMETIC TATTOOING IF I’M USING LILASH/LIBROW?

    It is recommended to stop using LiLash/LiBrow 4 weeks before an appointment.  You can resume once the scaring has healed.

    WHAT IS THE SHELF LIFE FOR LILASH/LIBROW?

    36 months – Unopened.  9 months -  Opened.

    WHAT WILL HAPPEN IF I STOP USING LILASH/LIBROW?

    LiLash/LiBrow is a beauty cosmetic. Continued use is necessary to maintain results. If discontinued, your lashes will gradually return to their natural cycle before use. A one to two-week break is recommended between treatments to allow the hair follicles to rest and re-stagger their normal cycle.

    DOES LILASH CONTAIN A PROSTAGLANDIN?

    Yes. Like all the top Lash Serums in NZ, LiLash contains a type of Prostaglandin which is a conditioning agent for the lashes. The type of prostaglandin used in LiLash only supports locally where its applied.

    WHAT IS THE TINT USED IN LIBROW?

    The LiBrow patented brow tint contains natural botanicals that gently darken your brows by enhancing the pigment of your natural colour by one to two shades darker.

    WILL LIBROW WORK IF I HAVE A SCAR?

    A thorough consultation with your therapist will be the best course of action. If no hair follicles are not present, LiBrow will have very little effect.

    CAN I USE LIBROW ON MY EYELASHES?

    No - LiBrow is specifically formulated to enhance your natural eyebrows. The formula is stronger to penetrate the thicker layer of the skin, and contains witch hazel in it which can be harmful if put near your lashes. 

    PROSTAGLANDIN VS HORMONES

    Hormones are produced by glands and transported in the bloodstream to act on distant areas of the body. Prostaglandins are only produced locally where they are needed and have a short life span (they’re quickly broken down).  LiLash contains a Prostaglandin not a Hormone.

    PROSTAGLANDINS & PEPTIDES LASH SERUMS 

    Prostaglandins and peptides are commonly used in lash serums to support and to condition lash follicles. They both have short life spans and only support where applied.

    DOES LILASH CONTAIN THE INGREDIENT USED IN GLAUCOMA MEDICINE?

    No. Bimatoprost is the ingredient used in glaucoma medicine which is applied in high concentration eyedrops. LiLash does not use this ingredient and is in no way related.   

    DOES LILASH CAUSE EYELID DISCOLOURATION (HYPERPIGMENTATION)?

    LiLash and LiBrow, like many other cosmetics may not be right for some people as everyone's body chemistry is different. 

    A small number of people may experience some mild side effects including slight irritation, redness, or darkening of the skin where the product is applied. These should resolve when you stop using the product.

    IS A SIDE EFFECT OF LILASH SUNKEN EYES?

    No. Sunken eyes (fat atrophy) is a possible side effect of the prostaglandin Bimatoprost, used in long term, higher concentration glaucoma treatments. LiLash does not use this ingredient.

    WHAT ARE THE INGREDIENTS IN LILASH/LIBROW?

    LiLash: Water, Hydroxethylcellulose, Glycerin, Sweet Almond Extract (Prunus Amygdalus),
    Hydrolyzed Lupine Protein, Panthenol (Vitamin B Complex), Isopropanol
    Phenylhydroxypentene Dihydroxycyclopentylheptenate, Silica, Chlorphenesin, Caprylyl Glycol

    LiBrow: Water / Aqua, Hydroxyethylcellulose, Caprylyl Glycol, PEG-40 Hydrogenated Castor Oil, PPG-26-Buteth-26, Chlorphenesin, Apigenin, Juglans Regia (Walnut) Shell Extract, Krameria Triandra Root Extract, Oleanolic Acid, Prunus Amygdalus (Sweet Almond) Extract, Sarothamnus Scoparius Extract, Glycerin, Saccharomyces Copper Ferment, Saccharomyces Manganese Ferment, Saccharomyces Zinc Ferment, Silica, Biotinoyl Tripeptide-1, Isopropyl Phenylhydroxypentene Dihydroxycyclopentylheptenate

    LiBrow has additional ingredients that are specific to the brow area.   Walnut Leaf, Witch hazel, Peptides

    CAN I USE LILASH ON MY LOWER LASHES?  
    It is recommended that you only apply LiLash to your upper eyelid. When applied correctly, LiLash will gently travel to the lower lashes when you blink.
    CAN I USE LILASH WHILST I HAVE LASH EXTENSIONS ON?

    Yes. LiLash is the perfect complement to your lash extensions. LiLash helps fortify and strengthen the appearance of lashes, promoting healthier lashes and less natural breakage, This allows you to enjoy your lash extensions longer. If desired, eyelash extension wearers can also transition to using LiLash alone.

    CAN I USE LILASH WITH CONTACT LENSES?

    Yes LiLash has been deemed safe by optometrists. Be careful to not over-saturate the applicator brush, use as directed.

    CAN I USE LILASH ON MY BROWS?  

    LiLash is specifically formulated for eyelashes. LiBrow our complimentary serum, works best to enhance the fullness of your brows. LiBrow helps thicken and adds tint to create defined bold eyebrows.

    DOES LILASH CHANGE MY EYE COLOUR?  

    No (This is a risk factor associated with the ingredient called Bimatroprost) which LiLash and LiBrow do not contain.

    DO LILASH OR LIBROW HAVE ANY POTENTIAL SIDE EFFECTS? 

    LiLash and LiBrow, like many other cosmetics may not be right for some people as everyone's body chemistry is different. 

    A small number of people may experience some mild side effects including irritation, redness, or darkening of the skin where the product is applied. These should resolve when you stop using the product. Our products have been in NZ since 2009 and we have tens of thousands of satisfied customers and long time users who have helped us build an excellent reputation. Our customer's satisfaction is our greatest priority which is why we stand behind our products with a 90 day satisfaction guarantee.

    DO NOT USE IF: You are currently pregnant or nursing, or you are undergoing chemotherapy. If mild to moderate irritation occurs discontinue use until symptoms resolve. If severe redness, pain, or swelling, or change in vision occurs, seek medical attention immediately. A darkening of the skin may occur where LiLash has been applied. This usually resolves with discontinued use. 

    90 DAY SATISFACTION GUARANTEE

    Our customer's satisfaction is our greatest priority which is why we stand behind our products with a 90 day satisfaction guarantee.

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